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Privacy Policy

Last Updated: May 4, 2026

At spinsup-casino.com, we prioritize the protection of your personal information. This Privacy Policy details how we manage your data in alignment with the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Ownership and Administration

The website spinsup-casino.com is owned and managed by Novatrix SRL, a company established under the laws of Costa Rica (Registration Number 3-102-893958).

Data Controller: Novatrix SRL oversees the processing of your data.
Privacy Oversight: Our Data Protection Officer (DPO) handles all privacy matters. You can contact them at [email protected].
Support Services: For general inquiries, email [email protected] or use our live chat service.

2. Data Collection Overview

We gather specific data points to ensure your experience is secure and compliant with international standards:

Personal Identification: Full name, date of birth, and nationality.
Contact Information: Physical address, email, and telephone number.
Financial Records: Banking details, payment history, and proof of income or source of wealth.
Activity Logs: Game history, wagering patterns, and history of responsible gaming settings.
Digital Data: IP addresses, device types, browser versions, and geographical location.

3. Legal Foundations for Use

Your data is processed based on the following legal criteria:

Contractual Obligations: Necessary to manage your account and fulfill gaming transactions.
Legal Compliance: Mandatory requirements for Anti-Money Laundering (AML) and identity verification (KYC).
Legitimate Business Interests: Used for fraud detection, platform security, and improving site performance.
User Consent: Used for marketing communications and tailored promotional offers.

4. Third Party Disclosures

We do not trade your data. Information is only shared with trusted entities to provide our services:

Software Partners: Game developers that power our casino library.
Payment Gateways: Banks and processors that manage your funds.
Verification Agencies: Services that confirm your identity and prevent financial crime.
Law Enforcement: Regulatory or legal bodies when mandated by a valid legal request.

5. Data Retention Policy

In accordance with international anti-fraud and money laundering laws, we must retain your personal data for a minimum of five years after the termination of our business relationship. Please note that requests for data deletion cannot override this specific legal retention period.

6. Security and Protection

We implement high-level technical and administrative safeguards to prevent unauthorized access or data loss.

Encryption: Data is exchanged on secure servers.
Access Control: Only authorized personnel can access sensitive information.
Player Responsibility: You are encouraged to use Two-Factor Authentication (2FA) and maintain the confidentiality of your login credentials.

7. Your Rights

As a user of spinsup-casino.com, you maintain the right to:

Request access to the data we hold about you.
Correct any inaccuracies in your profile.
Object to certain types of data processing.
Withdraw consent for marketing materials.
Request a transfer of your data to another entity.

8. Age Restricton

Our services are exclusively for individuals aged 18 and over. If we identify that a minor has shared personal data with us, we will immediately delete that information and close the associated account.

By accessing spinsup-casino.com, you acknowledge and agree to the terms of this Privacy Policy. For further assistance, please contact our DPO or our support team.